At JPlug, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and explains your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect the following information from users:
- Email address (required for account creation and communication)
- First and last name (optional, for personalized communication)
- Phone number (for optional transactional alerts and customer support messages)
- SMS opt-in data and consent records (when you choose to receive text messages)
- Charger location addresses (optional, used for product configuration and service visibility)
2. Purpose of Collection
- Account authentication and communication (email)
- Optional transaction notifications and customer support messages (phone number)
- Managing your SMS consent and opt-out preferences
- Personalization (name)
- Public charger location display (address)
3. Data Storage and Security
Website analytics: We use Google Analytics 4 through Google Tag Manager to measure page visits and successful contact requests when our cookie consent settings permit analytics. Google may process this website usage information outside Canada. We do not send your contact form name, email address, phone number, or message to Google Analytics. Advertising storage and ad personalization are disabled in this integration.
Our application data is stored in encrypted MySQL databases located in Canada. Data in transit is protected using SSL/TLS encryption.
Website language preferences are stored in your browser. When no language has been chosen, we may contact country.is to determine your approximate country from your public IP address and offer Spanish automatically. This does not request your device's precise location. We keep only the country code for the browser session; your manual language choice takes priority. If the lookup is unavailable, we use your browser language.
4. Data Access and Control
- Access and update your data through the user portal
- Request data correction or deletion
- Request account closure and data removal
All privacy-related requests can be submitted to support@jplug.io and will be processed within 30 days.
5. International Data Transfers
Some log metadata may be transferred outside of Canada or the European Economic Area (EEA) to Azure cloud services located in the U.S. These transfers are governed by Standard Contractual Clauses to ensure an adequate level of protection in line with GDPR standards.
6. Data Retention
We retain your data only as long as necessary for the purposes for which it was collected, or as required by law.
7. Security Measures
- Database encryption at rest
- SSL/TLS for all communications
- Access controls and monitoring
- Breach response procedures
8. Your Rights
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent
- File a complaint with a supervisory authority
9. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the effective date.
10. Contact Information
For any questions or concerns related to this Privacy Policy or your data, please contact our Data Protection Officer at: support@jplug.io
11. SMS Privacy and No Sharing of Mobile Information
JPlug will not share or sell mobile phone contact information, SMS opt-in data, or consent records to third parties or affiliates for marketing or promotional purposes.
We may share the information needed to deliver text messages and provide customer support with service providers, such as Dialpad, acting on our behalf. They may use this information only to provide those services, never for their own marketing or promotional purposes. SMS opt-in data and consent are excluded from any other data-sharing permissions in this policy.
For message details and instructions to stop messages or get help, see our SMS Terms and Conditions.
PIPEDA & GDPR Compliance Statement
We are committed to protecting the privacy of our users and complying with both PIPEDA and GDPR. Our data collection, storage, and usage practices meet the requirements of both standards, including obtaining meaningful consent, safeguarding personal information, enabling user control, and respecting individual rights.
Users may contact us at support@jplug.io to exercise any privacy rights under PIPEDA or GDPR.